Rock Stuff

Rock Stuff

FAQs

SECURITY:

Q. Do you use a secure checkout?
Yes, our ecommerce is powered by Shopify which is Certified Level 1 Security by the Payment Card Industry Data Security Standard (PCI DSS) and  and uses 256-bit SSL certificates to keep order details secure.

SHIPPING AND RETURNS:

Q. How do you ship my order?
Please referrer to the Shipping & Return Page

Q. How do I change my shipping address once my order has been places?
We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us by email at info@rockstuff.rocks

Q. What is your return policy?
Please refer to our Shipping & Return Page

Q. Do you ship outside of Australia?
Yes we ship world wide for FREE

PAYMENTS:

Q. What payment methods are available
Rock Stuff accepts Visa, Mastercard, AMEX, Apple Pay, Paypal and Bitcoin.

Q. Do you accept orders over the phone?
No, we only accept orders online.

STOCK INQUIRES:

Q The item or size I want is out of stock. What now?
We try to have a stock level that will keep up with demand but some items may sell out fast. Email us at info@rockstuff.rocks and we can inform you if and when the item you want will be available.

FOR OTHER QUESTIONS, EMAIL US AT info@rockstuff.rocks or phone on +61 417 551182